FAQs
How can I contact Little Poppins?
You can email us at support@thelittlepoppins.com where our customer service team will be happy to help with whatever you need!
Do you ship worldwide?
No
Where do you ship from?
We ship from London, England.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Choose the option that works best for you during the checkout process.
Do you offer free shipping?
Yes, we offer free shipping on orders fulfilled in the UK.
When will my order be processed?
All orders are handled and shipped our from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed with 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package. Simply visit our Order Lookup page and enter your tracking number to get real-time updates on the status of your shipment.
How long will it take to receive my order?
We aim for the order to be delivered within 1-3 business days.
What if I don't receive my order?
If you don't receive your order within 5 business days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
Not if the product is shipped in the UK.
How do I return an item?
Please contact us at support@thelittlepoppins.com
What if I receive a defective or damaged item(s)?
We apologise if you received a defective or damaged item. Please reach out to our customer support team within 7 days of receiving your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
How can I contact your customer support team?
We are here to assist you with any questions or concerns you may have. You can reach our friendly customer support team by emailing support@thelittlepoppins.com. We strive to respond to all inquiries within 48 hours.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for eligible customers. If you are interested in placing a wholesale or bulk order, please contact our wholesale team through support@thelittlepoppins.com. Our team will be happy to assist you with pricing, availability, and any other requirements you may have.
How can I stay updated on your latest products and promotions?
To stay in the loop regarding our newest products, special promotions, and exclusive offers, we encourage you to follow us on Facebook and Instagram @thelittlepoppinsofficial.
How long will it take to receive my order?
We aim for the order to be delivered within 1-3 business days.
What if I don't receive my order?
If you don't receive your order within 5 business days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
Not if the product is shipped in the UK.
How do I return an item?
Please contact us at support@thelittlepoppins.com
What if I receive a defective or damaged item(s)?
We apologise if you received a defective or damaged item. Please reach out to our customer support team within 7 days of receiving your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
How can I contact your customer support team?
We are here to assist you with any questions or concerns you may have. You can reach our friendly customer support team by emailing support@thelittlepoppins.com. We strive to respond to all inquiries within 48 hours.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for eligible customers. If you are interested in placing a wholesale or bulk order, please contact our wholesale team through support@thelittlepoppins.com. Our team will be happy to assist you with pricing, availability, and any other requirements you may have.
How can I stay updated on your latest products and promotions?
To stay in the loop regarding our newest products, special promotions, and exclusive offers, we encourage you to follow us on Facebook and Instagram @thelittlepoppinsofficial.
If you have any additional questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to make your shopping experience as smooth and enjoyable as possible.